Frequently Asked Questions

A dummy ticket (also called a flight reservation or itinerary) is a document showing a planned flight route and travel dates. It is commonly requested for visa applications, immigration checks, or as proof of onward travel, without the cost of a fully paid airline ticket.

No. A flight reservation is a documentation product, not a paid, boarding-valid airline ticket. It shows your intended travel plan but does not represent a completed airline purchase.

No. Boarding a flight requires a paid, ticketed booking issued directly by an airline or a licensed travel agency. This reservation is intended for documentation purposes such as visa applications and proof of onward travel only.

Your document typically includes passenger names, the requested route and dates, and a reservation reference. Exact formatting can vary depending on the reservation provider used for your specific route.

A legitimate PNR (booking reference) is issued by an authorized flight reservation provider and can usually be checked on the relevant airline's "Manage My Booking" page during its active validity window. If you have concerns about a specific reservation, support@globalaltajir.com is the fastest way to reach our team.

Validity windows vary by package - typically 2 days, 7 days or 14 days. Choose the option that comfortably covers your appointment or submission deadline at checkout.

Processing times depend on the destination and provider availability for your route. Where we have an admin-configured turnaround commitment for a specific service, it is shown on that service's page - otherwise, our team will let you know if a request needs longer than usual.

Yes. You can search and request either a one-way or a return itinerary depending on what your application or airline requires.

Yes. You can add adults, children and infants to a single order during checkout, and passenger details are collected for each traveler individually.

You will need each traveler's full name as it appears on their passport, date of birth, nationality, and passport number, issuing country and expiry date.

If your order has not yet been processed, contact support@globalaltajir.com as soon as possible with the correction. Once a document has been issued, changes may require a new request depending on the reservation provider's policy.

We aim to reflect your preferred route and dates where the reservation provider's network allows it. Exact flight numbers and airlines depend on availability at the time your request is processed.

Many applicants use a flight reservation to show a planned travel itinerary as part of a visa application. Always check the exact document requirements published by the specific embassy, consulate or visa application centre (such as VFS or BLS) you are applying through, since requirements differ by country and case.

No. Visa decisions are made solely by the relevant embassy, consulate or immigration authority. A flight reservation demonstrates a travel plan only and does not guarantee approval, and no visa application centre, embassy or consulate is guaranteed to accept any particular document format.

Reservation availability ultimately depends on the airline and the reservation provider. If a change affects your document before it is delivered, our team will contact you about the available options.

Yes. You can send us a hotel reservation enquiry with your destination and dates, and our team will follow up with suitable options.

Payments are processed securely through our checkout at the time of order confirmation. Accepted payment methods are shown on the payment step at checkout.

Yes. Once your order is processed, your document is made available for download and a copy is sent to the email address provided at checkout.

Use the Track Order page with your order number and the email address used at checkout to view your order's current status.

Our full cancellation and refund terms are published on the Refund Policy page - please review it before ordering.

You can reach our support team by email at support@globalaltajir.com, by phone at +971505023291, or via WhatsApp using the chat button on our site.

Yes. Passport and other sensitive personal data are encrypted and access is restricted to authorized staff for order processing only. Full details are published on our Privacy Policy page.

Most Schengen visa applications require proof of valid travel medical insurance for the full duration of the trip. Always confirm the exact requirement with the embassy, consulate or visa application centre you are applying through, since requirements can vary.

Schengen guidance commonly references a minimum medical coverage amount (frequently cited as at least €30,000), but the exact figure and any additional conditions should always be confirmed with the specific consulate or visa application centre you are applying through.

Your policy should cover every Schengen area country you plan to enter or transit through during your trip. Check your itinerary against the current list of Schengen member states before selecting a plan.

Yes. Visa authorities generally expect the policy to cover your entire stay, from your planned entry date through your planned exit date.

Enter your planned entry (start) and exit (end) dates for the covered trip. These dates determine the trip-day count used to calculate your quote.

You will need each traveler's date of birth (to apply the correct age category) and basic contact details. Passport information may also be requested depending on the plan.

Yes. Plans can generally include child and senior travelers alongside adults, though age limits and pricing differ by category - these are shown when you request a quote.

Travel medical policies typically cover unexpected illness or injury during the trip, subject to the policy's specific terms, limits and exclusions. Always review the actual certificate and policy wording for the exact scope of cover before relying on it.

Many travel medical policies include emergency medical repatriation as a standard benefit, but this depends on the specific plan. Check the certificate and policy wording for the exact terms and any limits that apply.

Some plans include additional benefits such as trip cancellation, baggage loss or delay cover, while others focus on medical cover only. Not every plan includes every benefit - review the specific plan's coverage summary and full policy wording before purchasing.

Pre-existing medical conditions are commonly excluded or covered only under specific conditions. Review the certificate and policy wording carefully, and contact the insurer directly if you need clarification about a specific condition.

Online insurance issuance through this site is not currently available while we finalize a live insurance provider integration. Please contact support@globalaltajir.com for the current process and expected timing for your insurance document.

At this time, our insurance search shows demonstration plans for development and planning purposes while we complete integration with an authorized insurance provider. We will clearly indicate when live, purchasable policies become available.

Changes to an issued policy are subject to the insurer's own amendment terms. Contact support@globalaltajir.com as soon as possible if you need to request a change.

Cancellation and refund eligibility for insurance is subject to both the insurer's policy terms and our published Refund Policy. Contact support@globalaltajir.com to discuss your specific situation.

Yes, many travelers request travel insurance specifically to meet a visa application requirement. The policy can also be used for its normal purpose of covering your trip.

No. Visa decisions are made solely by the relevant embassy, consulate or immigration authority. Travel insurance is one supporting document among several and does not guarantee approval.

Once live insurance issuance is available, the insurer's name and full policy wording will be provided with your certificate. Until then, contact support@globalaltajir.com with any questions about the process.

Eligibility can depend on your nationality, country of residence, destination, age and the specific insurer's underwriting rules. Contact support@globalaltajir.com if you are unsure whether a plan is available for your situation.

For questions about this site or your order, contact support@globalaltajir.com or +971505023291. For an active claim on an issued policy, follow the claims process described in your policy documents from the insurer.