Privacy Policy

Last updated: 06 Sep 2026

1. Information We Collect

We collect the information you provide when placing an order or contacting us, which may include your name, contact details, passenger information (such as date of birth, nationality and passport details), billing address, and payment confirmation details from our payment processor.

2. How We Use Your Information

We use your information to process your order, prepare and deliver your document, send order-related communications, respond to enquiries, and comply with legal obligations.

3. Passport & Sensitive Data

Passport and identity details are used solely to prepare your reservation or policy document and are stored using industry-standard safeguards, including encryption at rest and masked display in internal systems where technically practical.

4. Payment Information

Payments are processed by Stripe. We do not receive or store your full card details on our servers.

5. Sharing of Information

We share information with trusted service providers strictly as needed to deliver our services - for example, our payment processor, email delivery service, and, where applicable, insurance provider partners for policy issuance.

6. Cookies

We use cookies for core site functionality, such as maintaining your session. See our Cookie Policy for details.

7. Data Retention

We retain order and passenger data for as long as necessary to provide our services and meet legal, accounting or regulatory requirements, after which it is securely deleted or anonymised.

8. Your Rights

You may request access to, correction of, or deletion of your personal data, subject to our legal and contractual retention obligations, by contacting us using the details below.

9. Contact

For privacy-related questions, contact support@globalaltajir.com.